Frequently Asked Questions
Do you require a deposit?
A small deposit is required to guarantee your reservation for the day of your event. The balance of your rental will be due upon delivery of your equipment.
Are You Insured?
Of Course We Are! Safety is a number one priority for Bounce America. We carry insurance to ensure our customers peace of mind.
How clean are your units?
VERY! Bounce America cleans and sanitizes each unit after every rental. Health and cleanliness are important to us and we want to make sure that you and your guests are given clean and disinfected equipment to reduce the spread of germs. We use the same equipment for our family, therefore, wouldn’t deliver anything unacceptable to our customers!
What kind of power is required?
The customer needs to supply the electrical outlet. A standard 110 household outlet is needed for each moonwalk. Nothing else needs to be plugged into the outlet while the moonwalk is inflated. Be sure to check outlets that are rarely used to ensure that they are in working order. If no power source is available, we can arrange the use of a generator at an additional charge.
What is your Weather Policy?
All cancellations must be made before any inflatable is delivered or set up. After an inflatable is delivered and set up, NO REFUNDS will be issued. Bounce America pays close attention to the local weather and makes every effort to contact the customer before delivery to discuss arrangements if inclement weather should arise. We will gladly reschedule your event if it has to be postponed due to weather. Your deposit will be applied to your rental up to one year from original reservation date.
What is your Cancellation Policy?
If you find that you must cancel your reservation, Bounce America requests a ten day notice to issue a refund of deposit. If less than ten day notice is given, and reservation is not rescheduled within one year, customer will forfeit all deposits.
Negligence and Abuse Policy
The following fees may be assessed for negligence or abuse of equipment while in customer’s possession: *Food, drinks, or the use of Silly String could result in a $100-$500 cleaning fee. **Negligence and damage of equipment could result in $250-$600 repair fee. ***If equipment is not repairable, a replacement fee of $4,000.00 could result.
How long do we get to keep the unit?
We usually deliver our equipment between 8-11 AM. We begin picking up rentals after 7PM. You will have use of the equipment for most of the day. We can certainly accommodate our customers by working around their party times if our delivery times fall within your scheduled party or event. Just let us know!
Can we pick up the unit instead of delivery?
Unfortunately, Bounce America does not offer customer pickups. This is for the safety and security of our customers, their families, and guests. Each unit must be delivered, set up, and anchored by a trained Bounce America staff member. Once a unit is delivered, set up, and secured by Bounce America, it is not to be moved until a Bounce America staff member returns to pick up the equipment. If a problem arises while the equipment is in the customer’s possession, please contact Bounce America at (770) 975-7214 for further instructions.
Where can the moonwalks be set up?
Our first recommendation is a flat, grassy area to ensure the safety of your family and guests. However, units can be set up on asphalt or concrete. Please notify Bounce America prior to delivery of your intended set up location so that proper accommodations for anchors can be made.
How big are the moonwalks?
All moonwalks vary in size and weight. Please ask you Bounce America staff member for information on size, space needed, etc on the specific unit you are interested in. We will be happy to help you find units to fit within the space you have available if space is in question for you. We have many different options to accommodate you.